Refund policy

Last updated: November 10, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the condition in which they were received—unworn or unused, with tags attached, and in their original packaging—or as otherwise specified in the return instructions. If an item has been used, damaged, or handled more than is necessary, we may reduce the refund amount.

Please contact us for information regarding return options and how to initiate a return.

Initiating a return

Whether a return or cancellation request is accepted depends on the conditions above and your rights under applicable law.

Please contact us before returning any item.

Unless otherwise stated or required by applicable law, you are responsible for return shipping costs for returns resulting from a change of mind.

Damages and issues

Please inspect your order upon receipt; contact us immediately if an item is defective, damaged, or if you received the wrong item.

Exceptions and non-returnable items

Certain items may not be eligible for return, as indicated in the return conditions above, on the product listing at the time of purchase, on our website, or in-store.

If you have questions about whether a specific item can be returned, please contact us.

Exchanges

Please contact us to learn about exchange options before returning your item.

Refunds

Once we have received and inspected your return, we will notify you as to whether your refund has been approved. If approved, your refund will be issued to your original payment method, unless otherwise specified. Please note that your bank or payment provider may require additional time to process the refund and credit it to your account.

If you do not see your refund within a reasonable timeframe after it has been approved, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws—including rights that may apply if products are defective, do not match their description, are not delivered within the required or agreed-upon timeframe, or otherwise fail to comply with applicable legal requirements.

Contact Us

To request a cancellation, initiate a return, inquire about a return, request an exchange, or report damaged products, please contact us at info@gardinleather.com or use the contact details provided on our contact information policy page.